The User Satisfaction Survey project
Industrial Property Office of the Slovak Republic joined the other national and regional European IP offices participating in the Cooperation Fund of the Office for Harmonization in the Internal Market (OHIM) focused on the User Satisfaction Survey across European trade mark and design network.
The User Satisfaction Survey project was introduced and implemented by two representatives of the OHIM at a workshop held on the 11th October 2013. Employees of several departments of the Office received onsite training. The workshop consisted of a methodological section relating to the preparation of the questionnaire and subsequently by presentation of LimeSurvey tool designed to create questions and evaluating answers. This tool can be used to create different questionnaires in the organisation.
The project was created to support intellectual property harmonisation in Europe. Surveys are an opportunity to find out how the Office could improve its work, and are a unique way to address both satisfied and dissatisfied customers. It is recommended to launch at least one general customer satisfaction survey every year or every other year. General survey may be complemented with one-off surveys, for example real-time or interactive surveys where the Office asks its customers for their opinion after it has provided them with a service.
The aim of the survey should always be to improve the Office's activities and take actions points from the results.